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Posts tagged: support

£600 of a debt written off due to a creditor administrator error

Good News Story

Last week our debt team helped a lady get nearly £600 of a debt written off due to a creditor administrator error. Great Result for a happy client! The lady was absolutely overjoyed and our caseworker commented: “it’s been fantastic to hold a creditor accountable and help someone who needed really needed” This is just […]

Problems with your Child Tax Credits being stopped unfairly?

We’ve been noticing a worrying trend at Citizens Advice Knowsley recently, with a significant number of people visiting us due to their Child Tax Credits (CTC) being stopped without a proper reason. The payments are usually stopped by a company called Concentrix, who are working on behalf of HMRC and are responsible for handling CTC […]

Universal Credit Research

Universal Credit

What is Universal Credit? Universal Credit is a relatively new benefit which is set to replace 6 other types of benefits, including income-based JSA, income-related ESA, Income Support, Housing Benefit, Working Tax Credit and Child Tax Credit. If you’re currently receiving any of these benefits, you are likely to be affected by the Universal Credit […]

On Hold Campaign


Our researcher Philippa About the Campaign: In 2015 Knowsley CAB launched the ‘On Hold and Left in the cold’ campaign which aimed to identify problems the public face when making enquiries regarding key issues in people’s day to day lives, such as benefits, tax credits or energy enquiries. Our campaign focused on DWP (Department for […]