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Service Update – Coronavirus


Our service

Due to the increased public health risk posed by Coronavirus to our clients and volunteers, we have made the decision to suspend all drop-in services and face-to-face appointments at Citizens Advice Knowsley.

If you have a face-to-face appointment currently booked, our advisers will contact you soon via telephone to find a solution.

You can still access our service by contacting a member of our team by email or phone.

Due to the high volume of calls we are currently experiencing, it is recommended that you contact us via email. You can reach a member of our team by emailing advice@citizensadviceknowsley.org.uk.


Coronavirus – What it means for you

If your situation has been affected by Coronavirus, you may be eligible to get help from the Government. There are a number of measures that have been brought in to help you if you cannot work, are forced to self isolate or cannot pay your bills because of Coronavirus.

You can use the table below to find out more information about what help you can get if your situation has been affected by Coronavirus:

Benefits

Benefits

If you’ve been affected by Coronavirus, you might be able to claim benefits or get additional money on of your current claim. This might be because you:

  • can’t work as you have coronavirus or you’re following guidance to stay home – this is called ‘self-isolating’ 
  • are earning less because you can’t go to work 
  • are self-employed and you’re earning less 
  • have lost your job

You can find out if you’re entitled to claim on the Citizens Advice website.

Debt

Debt

If you are unable to pay your bills because Coronavirus has affected your situation there are things you can do.

It’s important you don’t ignore your bills. Speak to the organisation you owe money to – they might be able to help by letting you pay smaller amounts or take a break.

Find out more about what you can do if you’re struggling to pay your bills because of Coronavirus.

Work rights - Employees

Work rights – Employees

If your place of work has shut down or there is no work available for you because of coronavirus, you can carry on getting paid. 

Your employer should sign up to the government Coronavirus Job Retention scheme to pay you while there’s no work to do. This includes if you’re a casual worker, on a zero-hours contract or an agency worker.

The Coronavirus Job Retention scheme only applies if you’re not working. If you’re working from home you should get your normal pay.

You can find out more about the Coronavirus Job Retention Scheme on the Citizens Advice website. There is more detailed information about what to do:

  • If you’re being ‘furloughed’
  • If you’re self-isolating because you’re ‘extremely vulnerable’
  • If you need money while you’re waiting to be paid   

Work rights - Self-employed

Work rights – Self-employed

If you are self-employed and your income has dropped because of Coronavirus, you may be able to get support.

If you are eligible for the Self-employment Income Support Scheme you could get 80% of your average profits (up to a maximum of £2,500 per month).

Find out more about the Self-employment Income Support Scheme on the Citizens Advice website. There is more detailed information about:

  • Who is eligible for the Self-employment Income Support Scheme
  • How much you can get
  • How to claim

You can find out more about what Coronavirus means for you on the Citizens Advice website.