Job Vacancies

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Current Vacancies

Universal Support – Help to Claim Adviser


Type of Contract: Fixed term to 31 March 2020
Salary: £21074 p.a.
Hours per week: 35
Employers Pension contribution of 6%

Citizens Advice provides a service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

Citizens Advice Knowsley are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

You will be based in Citizens Advice Knowsley and work throughout the Knowsley Borough

Closing date: Monday 16th September 2019 5pm

Interviews: Thursday 19th September 2019

Download a pack: Universal Support-Help to Claim Pack

or for further information contact: 

Please note we do not accept C.V.’s

Closing date for applications: 5pm Monday 19th August 2019

Interviews will be held in our Kirkby Office: Tuesday 27th August 2019


We are currently recruiting volunteers for multiple roles in Knowsley.

Volunteering forms the backbone of our service our volunteers provide valuable support to members of the local community. In return, we offer full training for our volunteer roles and the chance to earn vital skills that can help further your personal development.

We have a diverse range of roles available that you can choose to apply to. To find out more about our current volunteer roles, visit our Volunteering page.