Benefits Advice

Benefits Advice Team

Our Benefits Advice team provide advice and support on a range of welfare and benefit issues affecting Knowsley residents. This can include helping you to understand different benefit types, figuring out what you may be entitled to and help navigating the benefits system. The Benefits Advice Team is impartial and offers confidential advice.

You can get advice with one of our advisers through a face to face appointment or over the phone.

How The Benefits Team Can Help You

We can help with a variety of benefit related issues, so for the best advice make an appointment with one of our team.

Examples of things the Benefits Team can support you with include:

  • Making a claim
  • Checking your benefit entitlement
  • Understanding and filling in application forms
  • Challenging a decision, for example asking for a Mandatory Reconsideration or lodging an appeal
  • First-tier tribunal representation (for appeals)
  • Benefit overpayments

Good News Stories

Citizens Advice Knowsley have been seeing around an 80% success rate in PIP and ESA appeals which go on to tribunals.

Our Benefits Team were recently successful helped a client appeal an ESA decision. The client was initially awarded zero points in their assessment, but Citizens Advice Knowsley helped them to appeal the decision and they were placed in the ESA Support Group, and they have been awarded the basic ESA allowance, plus the Support Component and Enhanced Disability Premium.

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