Help to Claim Universal Credit

Poster advertising the Help to Claim service

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential.

Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free:

You can access the Help to Claim service by calling our freephone number: 0800 144 8 444

Visit us:

You can find the opening times of our offices below:

Halewood2:30pm-4:30pmCall 0800 144 8 4442:30pm-4:30pmCall 0800 144 8 444Call 0800 144 8 444
Huyton9am – 3pm9am-3pm 9am-3pm 9:30am – 2:30pm9am-3pm
Kirkby9am – 3pm9:30am – 2:30pm 9am-3pm 9am-3pm 9am-3pm

If you need to access Help to Claim outside of our opening hours, call us on 0800 144 8 444 to make an appointment with a member of our team.

For online advice

To find advice about applying for Universal Credit online, visit

If you’re a local organisation working with people who need to help applying Universal Credit get in touch with Sandra Penketh for more information on how you can signpost or refer people to our service.