Get help to claim Universal Credit


Poster advertising the Help to Claim service

Universal Credit has replaced these benefits for most people:

  • Housing Benefit
  • income-related Employment and Support Allowance (ESA)
  • income-based Jobseeker’s Allowance (JSA)
  • Child Tax Credit
  • Working Tax Credit
  • Income Support

You might be able to get Universal Credit if you’re not working or you’re on a low income – check if you’re eligible for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential.

Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.


How to get help to claim Universal Credit

There are a number of ways that you can get support to claim Universal Credit:

Call us for free:

You can access the Help to Claim service by calling our freephone number: 0800 144 8 444

Visit us:

You can find the opening times of our offices below:

Kirkby

Kirkby

You can access our Help to Claim service in Kirkby at the following times:

  • Monday – 9:00 am – 3:00 pm
  • Tuesday – 9:30 am – 2:30 pm
  • Wednesday – 9:00 am – 3:00 pm
  • Thursday – 9:00 am – 3:00 pm
  • Friday – 9:00 am – 3:00 pm

Our offices are currently closed due to Coronavirus. Find out how you can continue to get help to claim Universal Credit during this time.

Huyton

Huyton

You can access our Help to Claim service in Huyton at the following times:

  • Monday – 9:00 am – 3:00 pm
  • Tuesday – 9:00 am – 3:00 pm
  • Wednesday – 9:00 am – 3:00 pm
  • Thursday – 9:30 am – 2:30 pm
  • Friday – 9:00 am – 3:00 pm

Our offices are currently closed due to Coronavirus. Find out how you can continue to get help to claim Universal Credit during this time.

Halewood

Halewood

You can access our Help to Claim service in Halewood at the following times:

  • Monday – 2:30 pm – 4:30 pm
  • Tuesday – Call 0800 144 8 444
  • Wednesday – 2:30 pm – 4:30 pm
  • Thursday – 0800 144 8 444
  • Friday – 0800 144 8 444

Our offices are currently closed due to Coronavirus. Find out how you can continue to get help to claim Universal Credit during this time.

For online advice

To find advice about applying for Universal Credit online, visit citizensadvice.org.uk/helptoclaim