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Posts by: Knowsley_CAB

Digital Barriers To Claiming Benefits

person using computer

One of our research volunteers Ellie has been looking at the barriers our community faces when trying to claim benefits, looking particularly at the difficulties that can arise when dealing with the online aspects of benefits. Due to the introduction of Universal Credit, sorting out benefits online is all the more challenging.

Volunteer Experiences

Volunteer Emma

Here are 3 articles telling you about 3 volunteer experiences during their time volunteering for Citizens Advice Knowsley. Emma – Research and Campaigns Volunteer Emma Emma is one of our volunteers, who has recently joined us and is part of the research and campaign team. She aims to improve both the Citizens Advice service as…

6 Myths About Volunteering

volunteers volunteering

There are many myths about volunteering for Citizens Advice Knowsley. Here are 6 of them. 1) It takes a lot of time to volunteer No, a little time and effort goes a long way to contributing something positive. 2) You need to have specific skills Being a tech genius is fantastic but the ability to…

Good News Story of the Week

Good News Story Tommy

Congratulations to Tommy, one of our dedicated volunteers in Kirkby! This week he advised a client on their benefit entitlement and discovered they were eligible for a Severe Disability Premium. We have just applied for severe disability premium for a client for nearly £13,000 Great work here today #advice pic.twitter.com/r8UQhnwEIE — Knowsley CAB (@KnowsleyCAB1) August…

5 Facts About Citizens Advice Knowsley

People Meeting

1) Our Service is Free and Confidential You don’t have to pay us or worry about us discussing your issues with the next-door neighbour or our hairdresser. 2) We currently have 63 volunteers And there are more than enough biscuits in the office to go round, with room for more volunteers! 3) We help with…

Good News Story of the Week

twitter photo

Well done to Les, one of our dedicated team of volunteer advisors, who this week, achieved successful outcomes for two of his clients. Congratulations to Les who has just helped a client write off a debt of £10 000, our client was delighted 😊 #advice pic.twitter.com/AMlAzmIS1Y — Knowsley CAB (@KnowsleyCAB1) July 27, 2016 Les wrote…

5 Issues AdviceLine Can Assist With

debt get advice knowsley

1) Benefits Welfare issues can often feel like a minefield designed to trick the person in need. AdviceLine can provide information on what to claim and organise an appointment with an advisor to help you fill in any forms. 2) Employment Losing a job or acquiring one can cause considerable anxiety and stress. AdviceLine can…

Employee Rights

One of our advisers had an appointment with a young girl who was expecting her first baby. She had been very sick since becoming pregnant and her employer was threatening to dismiss her. Our adviser talked her through her options and maternity benefit entitlement. The adviser also helped her with what she could do if…

Child Tax Credit

Our team has been working with a woman whose daughter had left college so her child benefit and child tax credit had been stopped. The client was really struggling as a result from this loss of income. The team helped the woman discover that she was still able to claim child benefit and child tax…

Electricity Bills

Our money buddy team have recently helped a woman who was referred to us from another organisation. The person had electricity arrears of nearly £1000 and it was being deducted from her pre-payment meter at a rate of £3.70 a week, and this was causing her financial hardship. The team helped her apply to the…