Our service Due to the increased public health risk posed by Coronavirus to our clients and volunteers, we have made the decision to suspend all drop-in services and face-to-face appointments at Citizens Advice Knowsley. If you have a face-to-face appointment currently booked, our advisers will contact you soon via telephone to find a solution. You…
We have been conducting research on whether the advice we give has an impact on the health and wellbeing of our clients. Why are we researching health and wellbeing? Health and wellbeing is an increasingly important topic. On average, 1 in 4 people experience mental health problems and mental health is the most commonly occurring…
This year marks the 80th anniversary of the opening of the first Citizens Advice. To celebrate this anniversary Citizens Advice has teamed up with the Liverpool City Region Combined Authority to produce the “Communities and Growth” publication, a report which details the impact Citizens Advice has in resolving people’s problems across the Liverpool City Region.…
Why are we doing this research? Within Knowsley, the percentage of unemployed and economically inactive residents is greater than that of the general Great British population. Of particular note, almost 40% of Knowsley residents are classed as long-term sick, and many of these individuals will either be in need of or in receipt of at…
We’re pleased to introduce our brand new Outreach General Adviser, Sharon Fender. Sharon joined Citizens Advice Knowsley as a volunteer in October 2016. In June 2017 she became a Financial Capability Worker (Money Buddy) and supported our clients with money advice across our Kirkby, Huyton and Halewood locations. In January 2018 she started a new…
Citizens Advice Knowsley have entered a new partnership with Enterprise Hub, the enterprise gateway for business start-up support in Merseyside. What is Enterprise Hub? Enterprise Hub offers expert advice and support to local residents who are thinking of starting a business or becoming self-employed, bringing together expert community organisations from across the Liverpool City region.…
We recently completed our Readability research. Readability is defined as the ease with which a written text can be understood, and our project focused on how easy benefit letters are to read and understand. We investigated this issue analysing the text of sample benefit letters, and analysing the results from our questionnaire which was completed…
Fantastic news this week for one of our clients who we aided with their PIP appeal. They received the enhanced rate mobility and the standard rate daily living components. This resulted in arrears of over £2400 and an award of over £112 per week for the next three years. The client was delighted with the…
Last week our debt team helped a lady get nearly £600 of a debt written off due to a creditor administrator error. Great Result for a happy client! The lady was absolutely overjoyed and our caseworker commented: “it’s been fantastic to hold a creditor accountable and help someone who needed really needed” This is just…
Another successful ESA appeal thanks to Citizens Advice Knowsley! Our client was given an award of over £170 a week, and arrears of over £1500. They were also placed in the support group by the DWP, which is for people who are severely affected by their health conditions. This was a fantastic result and the…
