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Posts by: Knowsley_CAB

Service Update – Coronavirus

Service update page

Our service Due to the increased public health risk posed by Coronavirus to our clients and volunteers, we have made the decision to suspend all drop-in services and face-to-face appointments at Citizens Advice Knowsley. If you have a face-to-face appointment currently booked, our advisers will contact you soon via telephone to find a solution. If…

Christmas Opening Times

Our opening times will change during the Christmas period. Below you can find information on our opening times during the holiday season: 23rd Dec 24th Dec 25th Dec 26th Dec 27th Dec 30th Dec 31st Dec 1st Jan Huyton & Kirkby open as uaual Telephone adviceonly All office closed All office closed All office closed…

Health and Wellbeing report

Cover of Health and Wellbeing report

We have been conducting research on whether the advice we give has an impact on the health and wellbeing of our clients. Why are we researching health and wellbeing? Health and wellbeing is an increasingly important topic. On average, 1 in 4 people experience mental health problems and mental health is the most commonly occurring…

80 Year Anniversary Event and Liverpool City Region report launch

This year marks the 80th anniversary of the opening of the first Citizens Advice. To celebrate this anniversary Citizens Advice has teamed up with the Liverpool City Region Combined Authority to produce the “Communities and Growth” publication, a report which details the impact Citizens Advice has in resolving people’s problems across the Liverpool City Region.…

Research on Mental Health and Benefits

Why are we doing this research? Within Knowsley, the percentage of unemployed and economically inactive residents is greater than that of the general Great British population.  Of particular note, almost 40% of Knowsley residents are classed as long-term sick, and many of these individuals will either be in need of or in receipt of at…

Meet Our New Outreach General Adviser

We’re pleased to introduce our brand new Outreach General Adviser, Sharon Fender. Sharon joined Citizens Advice Knowsley as a volunteer in October 2016. In June 2017 she became a Financial Capability Worker (Money Buddy) and supported our clients with money advice across our Kirkby, Huyton and Halewood locations. In January 2018 she started a new…

New Partnership with Enterprise Hub

Combined logos Enterprise Hub story

Citizens Advice Knowsley have entered a new partnership with Enterprise Hub, the enterprise gateway for business start-up support in Merseyside. What is Enterprise Hub? Enterprise Hub offers expert advice and support to local residents who are thinking of starting a business or becoming self-employed, bringing together expert community organisations from across the Liverpool City region.…

Highlights From Our Readability Project

readability highlights 7

We recently completed our Readability research. Readability is defined as the ease with which a written text can be understood, and our project focused on how easy benefit letters are to read and understand. We investigated this issue analysing the text of sample benefit letters, and analysing the results from our questionnaire which was completed…