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31st of January to be year’s busiest day for debt advice

The last day of January is expected to be the busiest day of the year for debt advice at Citizens Advice Knowsley.

Analysis of national data from the past 12 months reveals that on 31 January 2017 Citizens Advice helped 2,800 people, 30 per cent above the daily average. This means one person sought help from Citizens Advice every 10 seconds.

Locally, Citizens Advice Knowsley is expecting up to 250 clients to seek debt advice throughout the first month of the year.

Citizens Advice Knowsley provided assistance to people seeking help for a wide variety of debt concerns, including council tax arrears, credit card loans, gas and electricity arrears, and mortgage and rent arrears.

Brian Gouldson, Chief Officer of Citizens Advice Knowsley, said:

“There is a surge in demand for our debt advice towards the second half of January.

“Christmas in particular can take a heavy toll on people already struggling to make their money last and leave them with a debt burden in the New Year. But this needn’t become a crisis –  problems can be taken care of if you seek debt advice early.

“The New Year is a good time to get on top of your debts, cut your costs or budget better. Citizens Advice can help you review your situation so you can make decisions that improve your financial security.”

To help people kick off 2018 on a stronger financial footing, Citizens Advice Knowsley is sharing its six top tips to help people get their finances in order for the New Year.

Citizens Advice Knowsley’s six top tips to sort out your debts

  1. Work out how much you owe – Make a list of who you owe money to and add up how much you need to pay each month. If you don’t have your most recent statements, contact your creditor to find out what you owe.
  2. Prioritise your debts – Your rent or mortgage, energy and council tax are called priority debts as there can be serious consequences if you don’t pay them. These should always be paid first. Separate these and work out how much you owe.
  3. Work out how much you can pay – Create a budget by adding up your essential living costs, such as food and housing, and taking away these from your income. Any money you have spare can be put towards your debts. Citizens Advice budgeting tool can help.
  4. Pay urgent debts – You may have several priority debts and can’t pay them all. Contact all your creditors to find out if you can negotiate on how much you pay, or when you pay them. Always pay first priority creditors who are taking action against you.
  5. Pay non-urgent debts – If you have any money left after paying priority debts, consider getting a free debt management plan. You’ll make one monthly payment to the plan provider, who will handle paying your creditors. Or contact your creditors and offer them what you can afford to pay.
  6. If you can’t pay your debts – If you’ve got little or no money spare to pay your priority debts seek advice from us straight away.

For information and advice, contact Citizens Advice Knowsley via phone: 0344 826 9694 or email:


Note to Editors

For more information contact: Sandra Penketh

Contact number: 0344 826 9694

  1. National Citizens Advice analysed the number of people visiting Citizens Advice with debt queries. The period was 1 November 2016 to 31 October 2017.
  2. On the 31 January 2017, 2,779 people sought help with their debt problems, compared to an average of 2,151 for the rest of the year.