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Posts tagged: research

Highlights From Our Readability Project

readability highlights 7

We recently completed our Readability research. Readability is defined as the ease with which a written text can be understood, and our project focused on how easy benefit letters are to read and understand. We investigated this issue analysing the text of sample benefit letters, and analysing the results from our questionnaire which was completed…

What we do other than giving advice!

Cathy Pearson Manchester Forum

Research and Campaigns Forum, or what we do other than giving advice! The Research and Campaigns Forum in Manchester this week certainly helped me understand how much work goes on behind the scenes to directly influence and change at the highest level- parliament. Citizens Advice’s key strength is having local and national data that shows…

Research on Youth Homelessness

jack dodd volunteer

Why are we doing this research? Recent changes have created a cause for concern. Figures have shown that in the last financial year youth homelessness has risen across Knowsley, and the North West in general. This is a worrying trend and could be down to a number of factors. However, Citizen’s Advice will specifically look…

Universal Credit Research

Universal Credit

What is Universal Credit? Universal Credit is a relatively new benefit which is set to replace 6 other types of benefits, including income-based JSA, income-related ESA, Income Support, Housing Benefit, Working Tax Credit and Child Tax Credit. If you’re currently receiving any of these benefits, you are likely to be affected by the Universal Credit…

Volunteer Experiences

Volunteer Emma

Here are 3 articles telling you about 3 volunteer experiences during their time volunteering for Citizens Advice Knowsley. Emma – Research and Campaigns Volunteer Emma Emma is one of our volunteers, who has recently joined us and is part of the research and campaign team. She aims to improve both the Citizens Advice service as…