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Success Stories

Good News Story of the Week

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Well done to Les, one of our dedicated team of volunteer advisors, who this week, achieved successful outcomes for two of his clients. Congratulations to Les who has just helped a client write off a debt of £10 000, our client was delighted ? #advice pic.twitter.com/AMlAzmIS1Y — Knowsley CAB (@KnowsleyCAB1) July 27, 2016 Les wrote…

Employee Rights

One of our advisers had an appointment with a young girl who was expecting her first baby. She had been very sick since becoming pregnant and her employer was threatening to dismiss her. Our adviser talked her through her options and maternity benefit entitlement. The adviser also helped her with what she could do if…

Child Tax Credit

Our team has been working with a woman whose daughter had left college so her child benefit and child tax credit had been stopped. The client was really struggling as a result from this loss of income. The team helped the woman discover that she was still able to claim child benefit and child tax…

Electricity Bills

Our money buddy team have recently helped a woman who was referred to us from another organisation. The person had electricity arrears of nearly £1000 and it was being deducted from her pre-payment meter at a rate of £3.70 a week, and this was causing her financial hardship. The team helped her apply to the…

Stress Free Advice

One of our advisors recently helped a woman to complete an ESA 50. The woman had severe mental health issues and was severely distressed about attending the bureau. They were able able to ensure she was in a relaxed environment to prevent any unnecessary stress for the woman. The woman was also advised on applying for…

Tax Returns

One of our advisers was able to help a man who was upset due to the number of letters he had received from the tax office about penalties for unpaid tax and incomplete tax returns. He didn’t think he had to complete the returns as he only had a state pension and a small occupational pension,…

Utilities Refund

One disabled client, lived alone after his mother had died and he inherited the tenancy of their home under the rights of succession. The client wanted to take over the utilities account, which was also in his mother’s name. The client however did not share his mother’s surname.  The utility Company opened a new account…

Blue Badge Application

A retired married couple came to the bureau to apply for a Blue Badge. The husband suffered with dementia and could not be left alone. The wife worried when they were out together and she went to get parking ticket for example that there was a danger of the husband wandering away and getting lost.…