We have been conducting research on whether the advice we give has an impact on the health and wellbeing of our clients. Why are we researching health and wellbeing? Health and wellbeing is an increasingly important topic. On average, 1 in 4 people experience mental health problems and mental health is the most commonly occurring…
This year marks the 80th anniversary of the opening of the first Citizens Advice. To celebrate this anniversary Citizens Advice has teamed up with the Liverpool City Region Combined Authority to produce the “Communities and Growth” publication, a report which details the impact Citizens Advice has in resolving people’s problems across the Liverpool City Region.…
The last day of January is expected to be the busiest day of the year for debt advice at Citizens Advice Knowsley. Analysis of national data from the past 12 months reveals that on 31 January 2017 Citizens Advice helped 2,800 people, 30 per cent above the daily average. This means one person sought help…
We’re pleased to introduce our brand new Outreach General Adviser, Sharon Fender. Sharon joined Citizens Advice Knowsley as a volunteer in October 2016. In June 2017 she became a Financial Capability Worker (Money Buddy) and supported our clients with money advice across our Kirkby, Huyton and Halewood locations. In January 2018 she started a new…
Citizens Advice Knowsley have entered a new partnership with Enterprise Hub, the enterprise gateway for business start-up support in Merseyside. What is Enterprise Hub? Enterprise Hub offers expert advice and support to local residents who are thinking of starting a business or becoming self-employed, bringing together expert community organisations from across the Liverpool City region.…
We recently completed our Readability research. Readability is defined as the ease with which a written text can be understood, and our project focused on how easy benefit letters are to read and understand. We investigated this issue analysing the text of sample benefit letters, and analysing the results from our questionnaire which was completed…
The Better Off Finance Project will allow support for 800 individuals across the Liverpool City Region to manage money and access employment through the new project. It is a Liverpool City Region wide programme which will offer support around money management and accessing employment opportunities launched on Thursday 26th January in Halton. Better Off Finance…
Research and Campaigns Forum, or what we do other than giving advice! The Research and Campaigns Forum in Manchester this week certainly helped me understand how much work goes on behind the scenes to directly influence and change at the highest level- parliament. Citizens Advice’s key strength is having local and national data that shows…
David started volunteering as our Commnications Officer in May 2016. Here is his success story. Since May 2016, I have been volunteering with Citizens Advice Knowsley as a Communications Officer. I worked within the small comms team focusing on social media channels such as Twitter, Facebook and YouTube, as well as creating blog posts, banners,…
Why are we doing this research? Recent changes have created a cause for concern. Figures have shown that in the last financial year youth homelessness has risen across Knowsley, and the North West in general. This is a worrying trend and could be down to a number of factors. However, Citizen’s Advice will specifically look…
