We recently completed our Readability research. Readability is defined as the ease with which a written text can be understood, and our project focused on how easy benefit letters are to read and understand. We investigated this issue analysing the text of sample benefit letters, and analysing the results from our questionnaire which was completed…
The Better Off Finance Project will allow support for 800 individuals across the Liverpool City Region to manage money and access employment through the new project. It is a Liverpool City Region wide programme which will offer support around money management and accessing employment opportunities launched on Thursday 26th January in Halton. Better Off Finance…
Research and Campaigns Forum, or what we do other than giving advice! The Research and Campaigns Forum in Manchester this week certainly helped me understand how much work goes on behind the scenes to directly influence and change at the highest level- parliament. Citizens Advice’s key strength is having local and national data that shows…
David started volunteering as our Commnications Officer in May 2016. Here is his success story. Since May 2016, I have been volunteering with Citizens Advice Knowsley as a Communications Officer. I worked within the small comms team focusing on social media channels such as Twitter, Facebook and YouTube, as well as creating blog posts, banners,…
Why are we doing this research? Recent changes have created a cause for concern. Figures have shown that in the last financial year youth homelessness has risen across Knowsley, and the North West in general. This is a worrying trend and could be down to a number of factors. However, Citizen’s Advice will specifically look…
This week beginning 14th November, we are promoting Financial Capability. Take control of your finances! Advice, guidance and education. We can help with… Budgeting Getting the right Benefits Saving Money on Utilities Planning for Life Events and much more… Events are being held at our offices in: Huyton and Halewood, Tuesday 15th November between 9am-3pm…
Big Energy Saving Week starts on 31 October 2016. It is a national campaign to help people cut their fuel bills and get all the financial support they are entitled to. The week focuses on raising public awareness of how to switch energy supplier or tariff to get the best deal and make homes energy…
Get Online in Knowsley. In the modern world, everything necessary for the smooth running of everyday life seems to require internet access, whether applying for benefits, looking for information or searching for and applying for employment. Recently, research was carried out by Knowsley Citizens Advice into digital barriers stopping our clients from accessing the internet.…
