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Research on Mental Health and Benefits

Why are we doing this research? Within Knowsley, the percentage of unemployed and economically inactive residents is greater than that of the general Great British population.  Of particular note, almost 40% of Knowsley residents are classed as long-term sick, and many of these individuals will either be in need of or in receipt of at…

Big Energy Saving Week 2018

Big Energy Saving Week

This year’s Big Energy Saving Week runs from 22nd to 28th of January. It is a national campaign to help people cut their fuel bills and get all the financial support they are entitled to. Big Energy Saving Week is a partnership between Citizens Advice, the Energy Saving Trust and the Department of Business, Energy and…

Meet Our New Outreach General Adviser

We’re pleased to introduce our brand new Outreach General Adviser, Sharon Fender. Sharon joined Citizens Advice Knowsley as a volunteer in October 2016. In June 2017 she became a Financial Capability Worker (Money Buddy) and supported our clients with money advice across our Kirkby, Huyton and Halewood locations. In January 2018 she started a new…

New Partnership with Enterprise Hub

Combined logos Enterprise Hub story

Citizens Advice Knowsley have entered a new partnership with Enterprise Hub, the enterprise gateway for business start-up support in Merseyside. What is Enterprise Hub? Enterprise Hub offers expert advice and support to local residents who are thinking of starting a business or becoming self-employed, bringing together expert community organisations from across the Liverpool City region.…

Highlights From Our Readability Project

readability highlights 7

We recently completed our Readability research. Readability is defined as the ease with which a written text can be understood, and our project focused on how easy benefit letters are to read and understand. We investigated this issue analysing the text of sample benefit letters, and analysing the results from our questionnaire which was completed…

Fantastic Launch for the Better Off Finance Project

Better off finance

The Better Off Finance Project will allow support for 800 individuals across the Liverpool City Region to manage money and access employment through the new project. It is a Liverpool City Region wide programme which will offer support around money management and accessing employment opportunities launched on Thursday 26th January in Halton. Better Off Finance…

What we do other than giving advice!

Cathy Pearson Manchester Forum

Research and Campaigns Forum, or what we do other than giving advice! The Research and Campaigns Forum in Manchester this week certainly helped me understand how much work goes on behind the scenes to directly influence and change at the highest level- parliament. Citizens Advice’s key strength is having local and national data that shows…

Citizens Advice Knowsley Volunteer Lands Dream Job

david thomas

David started volunteering as our Commnications Officer in May 2016. Here is his success story. Since May 2016, I have been volunteering with Citizens Advice Knowsley as a Communications Officer. I worked within the small comms team focusing on social media channels such as Twitter, Facebook and YouTube, as well as creating blog posts, banners,…

Research on Youth Homelessness

jack dodd volunteer

Why are we doing this research? Recent changes have created a cause for concern. Figures have shown that in the last financial year youth homelessness has risen across Knowsley, and the North West in general. This is a worrying trend and could be down to a number of factors. However, Citizen’s Advice will specifically look…