Volunteering

Volunteering

Volunteering

Recruiting NEW Volunteers – We are currently recruiting new volunteers for various roles within Citizens Advice Knowsley.

Citizens Advice Knowsley has a dedicated team of volunteers that help to provide valuable support to our community.

We have a diverse range of roles available that you can choose to apply to. No experience is necessary, and we offer full support to help you develop your skills.

There are a variety of reasons why people volunteer with us:

• To gain experience and skills for their CV or to develop confidence

• To give something back to their community

• To share their knowledge and skills to make a difference

• To meet new people

Whatever your reason, you are most welcome to join us. No experience is necessary, and our team will support you right through your journey with us.

What could I do?

We currently have a number of volunteer roles at our offices in Huyton and Kirkby:

Adviser

As a volunteer Adviser you will help members of the public with a range of problems and issues. Some of the issues we help people with are, problems with their benefits, housing and paying their bills.

You will identify how to enable clients to move their situation forward through one-to-one client interviews.

What will you do? 

  •  complete an introduction to Citizens Advice and training for your role 
  • talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with 
  • find information about the clients’ problems and help them to understand their options 
  • support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation 
  • write a summary of the clients’ problems and what action you’ve taken 
  • look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor

Customer Service Volunteer/Receptionist

As a customer service volunteer, you will be the first point of contact for clients accessing our service. You will be responsible for welcoming the clients, providing information, taking messages and ensuring they are dealt with accordingly.

What will you do?

  • complete an introduction to Citizens Advice and training for your role 
  • welcome all clients and other visitors to the local Citizens Advice 
  • explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in 
  • type up information from the client form onto a spreadsheet or database 
  • answer the telephone, reply to emails and post 
  • help with the day to day running of the Citizens Advice service

Volunteer Experiences

A Positive Experience

“I have had such a positive experience here. I had been out of the workplace for 8 years due to having and looking after my children. I wanted to use my time wisely to help others, especially in my own community. I really enjoyed studying and learning to be a Gateway Assessor. I had great support from the office management and my colleagues. It was a great atmosphere to volunteer in.”
Volunteer Experiences
2016-08-06T20:57:11+00:00
“I have had such a positive experience here. I had been out of the workplace for 8 years due to having and looking after my children. I wanted to use my time wisely to help others, especially in my own community. I really enjoyed studying and learning to be a Gateway Assessor. I had great support from the office management and my colleagues. It was a great atmosphere to volunteer in.”

I Enjoyed Volunteering

“I continued to volunteer at Citizens Advice whilst working also. I think this shows how much I enjoyed volunteering here and how much it benefited me in that job role.”
Volunteer Experiences
2016-08-06T20:57:46+00:00
“I continued to volunteer at Citizens Advice whilst working also. I think this shows how much I enjoyed volunteering here and how much it benefited me in that job role.”

Helped with my Confidence

“Volunteering helped with my confidence and offered an opportunity to provide a valuable, practical service within my community. I was able to expand my knowledge of many topics including the social issues affecting my community.”
Volunteer Experiences
2016-08-06T20:58:14+00:00
“Volunteering helped with my confidence and offered an opportunity to provide a valuable, practical service within my community. I was able to expand my knowledge of many topics including the social issues affecting my community.”

Gained Experience & Knowledge

“I continued volunteering for a year whilst also working. I have recently started another job, which is extremely rewarding! I believe that the experience & knowledge gained by volunteering at Citizens Advice definitely contributed to my new post.”

Volunteer Experiences
2016-08-06T20:58:43+00:00
“I continued volunteering for a year whilst also working. I have recently started another job, which is extremely rewarding! I believe that the experience & knowledge gained by volunteering at Citizens Advice definitely contributed to my new post.”

Expanded my skill base

“I wanted to use the skill base I had, build on it and expand on it and Citizens Advice was a great platform to be able to do that.”
Volunteer Experiences
2016-08-06T20:59:08+00:00
“I wanted to use the skill base I had, build on it and expand on it and Citizens Advice was a great platform to be able to do that.”

Gained paid employement

“Volunteering at the Citizens Advice helped me to gain paid employment. Citizens Advice has a high reputation and the training is well thought of.”
Volunteer Experiences
2016-08-06T20:59:30+00:00
“Volunteering at the Citizens Advice helped me to gain paid employment. Citizens Advice has a high reputation and the training is well thought of.”

Apply to volunteer

If you are interested in volunteering with us or require more information, please contact us via the details below.

Email: volunteering@citizensadviceknowsley.org.uk

Phone: 0151 477 6005

Online Form: Click Here

For more detailed information on the specific roles and overview of the services provided by Citizens Advice Knowsley, you can download our booklet.

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