Volunteering

Recruiting NEW Volunteers – We are currently recruiting new volunteers for various roles within Citizens Advice Knowsley. If you are interested or have any questions then please contact us via the contact details below.

Volunteering with Citizens Advice Knowsley offers people the opportunity to provide valuable support to members of the community. We have a diverse range of roles available that you can choose to apply to.

Volunteering can have many benefits including improving employability, acquiring new confidence, and the satisfaction of helping people in the community.

Volunteering – The Rewards

Full training for all roles in a structured programme.
A close knit support network of experienced and knowledgeable volunteers and staff.
Expenses provided for your travel and for subsistence on the days you are with us.
Practical work experience giving you unique insight into the running of a busy office, providing advice and working as part of a team.
Experience in working on short term projects in the community and complexities of working in a team.
Making a difference to other people’s lives and changing the way things work for the better in the community.
Meeting new people and making new friends.

We are recruiting for the following roles:

Face To Face Advice

Seeing clients for appointments varying in length from a 15 minute gateway assessment to 45 minutes plus for a specialist appointment if they are returning.

Telephone Advice

Speaking to clients who cannot attend the bureau, providing them a gateway assessment and booking them follow up face to face appointments.

IT Support

Developing our website; monitoring analytics to establish how far our outreach stretches; providing technical support for minor issues.

Social Media

Updating our Twitter and Facebook pages, writing content for the website, sharing important and relevant issues on our digital platforms.

Research and Campaigns

Identifying relevant community issues that would benefit from research, presenting drafts and write ups of proposals at meetings, practically and ethically executing the collection of quantitative and qualitative data to convert into statistics and potentially publish.

Promotions and Marketing

Developing advertising materials, our current research campaigns and any volunteer roles we are recruiting for. Attending promotional and recruitment events for those interested in volunteering.

Apply to volunteer

If you are interested in volunteering with us or require more information, please contact us via the details below.

Email: volunteering@citizensadviceknowsley.org.uk

Phone: 0151 477 6005

Online Form: Click Here

For more detailed information on the specific roles and overview of the services provided by Citizens Advice Knowsley, you can download our booklet.

Volunteer Experiences

A Positive Experience

“I have had such a positive experience here. I had been out of the workplace for 8 years due to having and looking after my children. I wanted to use my time wisely to help others, especially in my own community. I really enjoyed studying and learning to be a Gateway Assessor. I had great support from the office management and my colleagues. It was a great atmosphere to volunteer in.”

Volunteer Experiences

2016-08-06T20:57:11+00:00

http://citizensadviceknowsley.org.uk/testimonials/1017/

I Enjoyed Volunteering

“I continued to volunteer at Citizens Advice whilst working also. I think this shows how much I enjoyed volunteering here and how much it benefited me in that job role.”

Volunteer Experiences

2016-08-06T20:57:46+00:00

“I continued to volunteer at Citizens Advice whilst working also. I think this shows how much I enjoyed volunteering here and how much it benefited me in that job role.”

http://citizensadviceknowsley.org.uk/testimonials/1018/

Helped with my Confidence

“Volunteering helped with my confidence and offered an opportunity to provide a valuable, practical service within my community. I was able to expand my knowledge of many topics including the social issues affecting my community.”

Volunteer Experiences

2016-08-06T20:58:14+00:00

http://citizensadviceknowsley.org.uk/testimonials/1019/

Gained Experience & Knowledge

“I continued volunteering for a year whilst also working. I have recently started another job, which is extremely rewarding! I believe that the experience & knowledge gained by volunteering at Citizens Advice definitely contributed to my new post.”

Volunteer Experiences

2016-08-06T20:58:43+00:00

http://citizensadviceknowsley.org.uk/testimonials/1020/

Expanded my skill base

“I wanted to use the skill base I had, build on it and expand on it and Citizens Advice was a great platform to be able to do that.”

Volunteer Experiences

2016-08-06T20:59:08+00:00

“I wanted to use the skill base I had, build on it and expand on it and Citizens Advice was a great platform to be able to do that.”

http://citizensadviceknowsley.org.uk/testimonials/1021/

Gained paid employement

“Volunteering at the Citizens Advice helped me to gain paid employment. Citizens Advice has a high reputation and the training is well thought of.”

Volunteer Experiences

2016-08-06T20:59:30+00:00

“Volunteering at the Citizens Advice helped me to gain paid employment. Citizens Advice has a high reputation and the training is well thought of.”

http://citizensadviceknowsley.org.uk/testimonials/1022/

David Thomas

David started volunteering as our Communications Officer in May 2016 and recently landed his dream job. Here is his success story.

Since May 2016, I have been volunteering with Citizens Advice Knowsley as a Communications Officer. I worked within the small comms team focusing on social media channels such as Twitter, Facebook and YouTube, as well as creating blog posts, banners, leaflets and press releases….

Read the full story here.

6 Myths About Volunteering

1) It takes a lot of time to volunteer
No, a little time and effort goes a long way to contributing something positive.

2) You need to have specific skills
Being a tech genius is fantastic but the ability to listen, empathise and understand is more important. Anything else can be learned!

3) You need to be young
Experience of life is not a matter of age. You are just as likely to find people who ‘rocked around the clock’ as know how to ‘Gangnam Style’ volunteering.

4) People under 35 are more reluctant to get involved in volunteering
Contrary to popular opinion, the young do engage without society without use of a screen. Many young people are volunteers passionate about improving their communities.

5) Volunteering is boring
Volunteering involves interacting with and assisting many people in diverse and sometimes difficult situations, which means no day is ever the same!

6) You can’t volunteer if you are on benefits
You can volunteer on certain benefits, in fact, it improves and enhances skills, looks good on a C.V and gives a boost to the self-esteem. Just check with your benefits office.

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