Volunteering
Volunteering
Citizens Advice Knowsley has a dedicated team of volunteers that help to provide valuable support to our community.
We have a diverse range of roles available that you can choose to apply to. No experience is necessary, and we offer full support to help you develop your skills.
There are a variety of reasons why people volunteer with us:
• To gain experience and skills for their CV or to develop confidence
• To give something back to their community
• To share their knowledge and skills to make a difference
• To meet new people
Whatever your reason, you are most welcome to join us. No experience is necessary, and our team will support you right through your journey with us.
What could I do?
We currently have a number of volunteer roles at our offices in Huyton and Kirkby:
Adviser
As a volunteer Adviser you will help members of the public with a range of problems and issues. Some of the issues we help people with are, problems with their benefits, housing and paying their bills.
You will identify how to enable clients to move their situation forward through one-to-one client interviews.
What will you do?
- complete an introduction to Citizens Advice and training for your role
- talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with
- find information about the clients’ problems and help them to understand their options
- support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
- write a summary of the clients’ problems and what action you’ve taken
- look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor
View our Adviser Volunteer role page to find out more about this volunteering opportunity.
Customer Service Volunteer/Receptionist
As a customer service volunteer, you will be the first point of contact for clients accessing our service. You will be responsible for welcoming the clients, providing information, taking messages and ensuring they are dealt with accordingly.
What will you do?
- complete an introduction to Citizens Advice and training for your role
- welcome all clients and other visitors to the local Citizens Advice
- explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
- type up information from the client form onto a spreadsheet or database
- answer the telephone, reply to emails and post
- help with the day to day running of the Citizens Advice service
View our Customer Service Volunteer/Receptionist role page to find out more about this volunteering opportunity.
Volunteer Experiences
Apply to volunteer
If you are interested in volunteering with us or require more information, please contact us via the details below.
Email: volunteering@citizensadviceknowsley.org.uk
Phone: 0151 477 6005
Online Form: Click Here
For more detailed information on the specific roles and overview of the services provided by Citizens Advice Knowsley, you can download our booklet.