Adviceline

Adviceline Team

Adviceline

The Adviceline team cover the whole of Knowsley and St Helens and will provide a gateway assessment over the telephone to clients who can’t get in to visit their local office and who are in need of assistance and/or support.


What To Expect From Your Gateway Assessment

During a gateway assessment one of our assessors will explore your current situation and see which steps can be taken to help you move forwards. This is a short appointment where we ask you about your problem and your current circumstances to identify the most appropriate course of action.

The information you give us is confidential and is in not shared with any other organisations, it is only used by us to establish which of our specialist advisers can best support you.

It’s best if you can provide as much information as possible during this assessment so please have any relevant information or paperwork to hand when you call us.


Meet The Team

Our dedicated Adviceline team cover the whole of Knowsley and St Helens. They are made up of one supervisor and 11 volunteers who use their spare time to kindly help members of our community.

adviceline team photo

Contact Information

Phone: 0344 826 9694

Email: advice@knowsleycab.org.uk

Online Contact Form: Click Here

Adviceline is available between 10am and 4pm Monday to Friday



What do we deal with?

We offer advice on a number of issues and tailor our support to suit your query and your needs, for example issues ranging from:

These are all queries we regularly deal with and we work hard to find the best information and solutions available.


Good News Stories

good news story
"A client called up regarding faulty goods they had purchased from a store. They had been in contact with the store in question who refused to take the goods back and give the client a refund as requested. Our Adviceline assessor gave client information on their statutory consumer rights and sent them a template letter that they could amend and send to the store to request a refund. The client called back to inform the assessor that they had been given the full refund plus gift vouchers as a goodwill gesture."
2016-09-14T15:26:12+00:00
good news story
"A client called up regarding faulty goods they had purchased from a store. They had been in contact with the store in question who refused to take the goods back and give the client a refund as requested. Our Adviceline assessor gave client information on their statutory consumer rights and sent them a template letter that they could amend and send to the store to request a refund. The client called back to inform the assessor that they had been given the full refund plus gift vouchers as a goodwill gesture."
good news story
"Client called up telling us she had come out of work due to ill health and wasn’t sure of what benefits she could claim. Assessor gave her information on what benefits she could possibly make a claim for and how to go about it. The client called us back a couple of weeks later to inform the assessor’s that their claims had been successful, giving them a yearly income of £6666.40"
2016-09-14T15:26:50+00:00
good news story
"Client called up telling us she had come out of work due to ill health and wasn’t sure of what benefits she could claim. Assessor gave her information on what benefits she could possibly make a claim for and how to go about it. The client called us back a couple of weeks later to inform the assessor’s that their claims had been successful, giving them a yearly income of £6666.40"

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