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Problems with your Child Tax Credits being stopped unfairly?

We’ve been noticing a worrying trend at Citizens Advice Knowsley recently, with a significant number of people visiting us due to their Child Tax Credits (CTC) being stopped without a proper reason. The payments are usually stopped by a company called Concentrix, who are working on behalf of HMRC and are responsible for handling CTC…

Welfare Reform – 6 Highlights from our report

living wage

We have recently compiled a document of all the Welfare Reform changes that have occurred, or will be happening this year. As some of these aren’t the most accessible, we thought it would be handy if we post a short summary of some of the changes on our blog for all of you to have…

Money Saving Tips for Students – Top 7

council tax bill

Students are always looking for ways to save money, so here are 7 top money saving tips for students. Journeys to and from home, university and social activities can mean that transport alone can cost the average student a considerable amount. Make sure you book your train tickets in advance to get the best deal…

Universal Credit Research

Universal Credit

What is Universal Credit? Universal Credit is a relatively new benefit which is set to replace 6 other types of benefits, including income-based JSA, income-related ESA, Income Support, Housing Benefit, Working Tax Credit and Child Tax Credit. If you’re currently receiving any of these benefits, you are likely to be affected by the Universal Credit…

Practical Energy Saving Tips – Top 6

There are lots of ways to save energy in the household. Here are 6 practical energy saving tips. All too often the typical family home can be lit up like Blackpool Illuminations, as family members use different rooms of the house. But this can take its toll on the electricity, so encourage your family to…

Fuel Poverty – 6 Highlights From Our Report

disability status chart

We recently put out a survey on fuel poverty, which is the inability to afford to keep your home heated. The results are in, and we wish to share them with you, as you may find some of these shocking.

The Readability Project

readability meeting

We are currently working hard on a research and campaign we call ‘The Readability Project’. It is looking at benefit letters and how easy they are for people to understand. We found so many local people have difficulty understanding these letters, they come into Citizens Advice for help with them. Our project focuses on Universal…

Digital Barriers To Claiming Benefits

person using computer

One of our research volunteers Ellie has been looking at the barriers our community faces when trying to claim benefits, looking particularly at the difficulties that can arise when dealing with the online aspects of benefits. Due to the introduction of Universal Credit, sorting out benefits online is all the more challenging.

Volunteer Experiences

Volunteer Emma

Here are 3 articles telling you about 3 volunteer experiences during their time volunteering for Citizens Advice Knowsley. Emma – Research and Campaigns Volunteer Emma Emma is one of our volunteers, who has recently joined us and is part of the research and campaign team. She aims to improve both the Citizens Advice service as…

6 Myths About Volunteering

volunteers volunteering

There are many myths about volunteering for Citizens Advice Knowsley. Here are 6 of them. 1) It takes a lot of time to volunteer No, a little time and effort goes a long way to contributing something positive. 2) You need to have specific skills Being a tech genius is fantastic but the ability to…