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Campaigns

Health and Wellbeing report

Cover of Health and Wellbeing report

We have been conducting research on whether the advice we give has an impact on the health and wellbeing of our clients. Why are we researching health and wellbeing? Health and wellbeing is an increasingly important topic. On average, 1 in 4 people experience mental health problems and mental health is the most commonly occurring…

Research on Mental Health and Benefits

Why are we doing this research? Within Knowsley, the percentage of unemployed and economically inactive residents is greater than that of the general Great British population.  Of particular note, almost 40% of Knowsley residents are classed as long-term sick, and many of these individuals will either be in need of or in receipt of at…

Research on Youth Homelessness

jack dodd volunteer

Why are we doing this research? Recent changes have created a cause for concern. Figures have shown that in the last financial year youth homelessness has risen across Knowsley, and the North West in general. This is a worrying trend and could be down to a number of factors. However, Citizen’s Advice will specifically look…

Universal Credit Research

Universal Credit

What is Universal Credit? Universal Credit is a relatively new benefit which is set to replace 6 other types of benefits, including income-based JSA, income-related ESA, Income Support, Housing Benefit, Working Tax Credit and Child Tax Credit. If you’re currently receiving any of these benefits, you are likely to be affected by the Universal Credit…

The Readability Project

readability meeting

We are currently working hard on a research and campaign we call ‘The Readability Project’. It is looking at benefit letters and how easy they are for people to understand. We found so many local people have difficulty understanding these letters, they come into Citizens Advice for help with them. Our project focuses on Universal…