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Posts by: Knowsley_CAB

Tax Returns

One of our advisers was able to help a man who was upset due to the number of letters he had received from the tax office about penalties for unpaid tax and incomplete tax returns. He didn’t think he had to complete the returns as he only had a state pension and a small occupational pension,…

Utilities Refund

One disabled client, lived alone after his mother had died and he inherited the tenancy of their home under the rights of succession. The client wanted to take over the utilities account, which was also in his mother’s name. The client however did not share his mother’s surname.  The utility Company opened a new account…

Blue Badge Application

A retired married couple came to the bureau to apply for a Blue Badge. The husband suffered with dementia and could not be left alone. The wife worried when they were out together and she went to get parking ticket for example that there was a danger of the husband wandering away and getting lost.…

On Hold Campaign

Philippa

Our researcher Philippa About the Campaign: In 2015 Knowsley CAB launched the ‘On Hold and Left in the cold’ campaign which aimed to identify problems the public face when making enquiries regarding key issues in people’s day to day lives, such as benefits, tax credits or energy enquiries. Our campaign focused on DWP (Department for…