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Posts by: Knowsley_CAB

5 Issues AdviceLine Can Assist With

debt get advice knowsley

1) Benefits Welfare issues can often feel like a minefield designed to trick the person in need. AdviceLine can provide information on what to claim and organise an appointment with an advisor to help you fill in any forms. 2) Employment Losing a job or acquiring one can cause considerable anxiety and stress. AdviceLine can…

Employee Rights

One of our advisers had an appointment with a young girl who was expecting her first baby. She had been very sick since becoming pregnant and her employer was threatening to dismiss her. Our adviser talked her through her options and maternity benefit entitlement. The adviser also helped her with what she could do if…

Child Tax Credit

Our team has been working with a woman whose daughter had left college so her child benefit and child tax credit had been stopped. The client was really struggling as a result from this loss of income. The team helped the woman discover that she was still able to claim child benefit and child tax…

Electricity Bills

Our money buddy team have recently helped a woman who was referred to us from another organisation. The person had electricity arrears of nearly £1000 and it was being deducted from her pre-payment meter at a rate of £3.70 a week, and this was causing her financial hardship. The team helped her apply to the…

Stress Free Advice

One of our advisors recently helped a woman to complete an ESA 50. The woman had severe mental health issues and was severely distressed about attending the bureau. They were able able to ensure she was in a relaxed environment to prevent any unnecessary stress for the woman. The woman was also advised on applying for…

Tax Returns

One of our advisers was able to help a man who was upset due to the number of letters he had received from the tax office about penalties for unpaid tax and incomplete tax returns. He didn’t think he had to complete the returns as he only had a state pension and a small occupational pension,…

Utilities Refund

One disabled client, lived alone after his mother had died and he inherited the tenancy of their home under the rights of succession. The client wanted to take over the utilities account, which was also in his mother’s name. The client however did not share his mother’s surname.  The utility Company opened a new account…

Blue Badge Application

A retired married couple came to the bureau to apply for a Blue Badge. The husband suffered with dementia and could not be left alone. The wife worried when they were out together and she went to get parking ticket for example that there was a danger of the husband wandering away and getting lost.…

On Hold Campaign

Philippa

Our researcher Philippa About the Campaign: In 2015 Knowsley CAB launched the ‘On Hold and Left in the cold’ campaign which aimed to identify problems the public face when making enquiries regarding key issues in people’s day to day lives, such as benefits, tax credits or energy enquiries. Our campaign focused on DWP (Department for…