Skip to content Skip to footer

Posts by: Knowsley_CAB

Highlights From Our Readability Project

readability highlights 7

We recently completed our Readability research. Readability is defined as the ease with which a written text can be understood, and our project focused on how easy benefit letters are to read and understand. We investigated this issue analysing the text of sample benefit letters, and analysing the results from our questionnaire which was completed…

£600 of a debt written off due to a creditor administrator error

Good News Story

Last week our debt team helped a lady get nearly £600 of a debt written off due to a creditor administrator error. Great Result for a happy client! The lady was absolutely overjoyed and our caseworker commented: “it’s been fantastic to hold a creditor accountable and help someone who needed really needed” This is just…

Successful ESA appeal results in award of over £170 a week for client

ESA Appeal Photo

Another successful ESA appeal thanks to Citizens Advice Knowsley! Our client was given an award of over £170 a week, and arrears of over £1500. They were also placed in the support group by the DWP, which is for people who are severely affected by their health conditions. This was a fantastic result and the…

Fantastic Launch for the Better Off Finance Project

Better off finance

The Better Off Finance Project will allow support for 800 individuals across the Liverpool City Region to manage money and access employment through the new project. It is a Liverpool City Region wide programme which will offer support around money management and accessing employment opportunities launched on Thursday 26th January in Halton. Better Off Finance…

Helped client receive a £4000 increase with their PIP claim

Joe

Our staff and volunteers having been helping more people to claim the benefits they need. Joe recently carried out a home visit and was able to help a client with sorting their PIP claim, which increased the amount they received from their other benefits. This increase the client’s total benefits by £4000 a year. The…

Client receives additional £8500 over 5 years

Kelly

Yet another good news story about a client claiming PIP. A client came to visit us recently for advice regarding how to apply for PIP Kelly aided them in filling in their form and advised them on other benefits they could claim. The client received an additional income of over £8500 every year for the…

Client Awarded PIP Arrears of £2096

success story

Our staff and volunteers have been working non-stop to help people with appealing their PIP decisions with great success. Yet another successful PIP appeal. The client was awarded Enhanced Rate Daily Living Component and Enhanced Rate Mobility Component and entitled to arrears of £2096.25 and an ongoing award of £139.75 per week until 2021 Our…

What we do other than giving advice!

Cathy Pearson Manchester Forum

Research and Campaigns Forum, or what we do other than giving advice! The Research and Campaigns Forum in Manchester this week certainly helped me understand how much work goes on behind the scenes to directly influence and change at the highest level- parliament. Citizens Advice’s key strength is having local and national data that shows…

Client Awarded PIP Arrears of £2183

volunteer

Our staff and volunteers have been working non-stop to help people with appealing their PIP decisions with great success. A client recently asked for help with appealing their PIP decision and won the appeal, being awarded £2183.10 in arrears as well as an ongoing award of £57.45 per week for the next 5 years. Great…