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Posts by: Knowsley_CAB

Big Energy Saving Week 2018

Big Energy Saving Week

This year’s Big Energy Saving Week runs from 22nd to 28th of January. It is a national campaign to help people cut their fuel bills and get all the financial support they are entitled to. Big Energy Saving Week is a partnership between Citizens Advice, the Energy Saving Trust and the Department of Business, Energy and…

31st of January to be year’s busiest day for debt advice

The last day of January is expected to be the busiest day of the year for debt advice at Citizens Advice Knowsley. Analysis of national data from the past 12 months reveals that on 31 January 2017 Citizens Advice helped 2,800 people, 30 per cent above the daily average. This means one person sought help…

Meet Our New Outreach General Adviser

We’re pleased to introduce our brand new Outreach General Adviser, Sharon Fender. Sharon joined Citizens Advice Knowsley as a volunteer in October 2016. In June 2017 she became a Financial Capability Worker (Money Buddy) and supported our clients with money advice across our Kirkby, Huyton and Halewood locations. In January 2018 she started a new…

New Partnership with Enterprise Hub

Combined logos Enterprise Hub story

Citizens Advice Knowsley have entered a new partnership with Enterprise Hub, the enterprise gateway for business start-up support in Merseyside. What is Enterprise Hub? Enterprise Hub offers expert advice and support to local residents who are thinking of starting a business or becoming self-employed, bringing together expert community organisations from across the Liverpool City region.…

Highlights From Our Readability Project

readability highlights 7

We recently completed our Readability research. Readability is defined as the ease with which a written text can be understood, and our project focused on how easy benefit letters are to read and understand. We investigated this issue analysing the text of sample benefit letters, and analysing the results from our questionnaire which was completed…

£600 of a debt written off due to a creditor administrator error

Good News Story

Last week our debt team helped a lady get nearly £600 of a debt written off due to a creditor administrator error. Great Result for a happy client! The lady was absolutely overjoyed and our caseworker commented: “it’s been fantastic to hold a creditor accountable and help someone who needed really needed” This is just…

Successful ESA appeal results in award of over £170 a week for client

ESA Appeal Photo

Another successful ESA appeal thanks to Citizens Advice Knowsley! Our client was given an award of over £170 a week, and arrears of over £1500. They were also placed in the support group by the DWP, which is for people who are severely affected by their health conditions. This was a fantastic result and the…

Fantastic Launch for the Better Off Finance Project

Better off finance

The Better Off Finance Project will allow support for 800 individuals across the Liverpool City Region to manage money and access employment through the new project. It is a Liverpool City Region wide programme which will offer support around money management and accessing employment opportunities launched on Thursday 26th January in Halton. Better Off Finance…

Helped client receive a £4000 increase with their PIP claim

Joe

Our staff and volunteers having been helping more people to claim the benefits they need. Joe recently carried out a home visit and was able to help a client with sorting their PIP claim, which increased the amount they received from their other benefits. This increase the client’s total benefits by £4000 a year. The…